MINI of Manhattan
793 11th Ave, New York NY 10019 • Toll Free: (877) 209-8598 • Service: (877) 209-8598
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   Ketrin L., Bronx, NY Feb 15, 2012
  •   4.5
      –   MINI Owner, New York, NY Feb 13, 2012
  •   4.5
      –   Eliza F., New York, NY Feb 10, 2012
  •   5.0
      –   Chiara C., Jersey City, NJ Jan 31, 2012
  •   5.0
      –   AJ S., Monroe Twp, NJ Jan 31, 2012
  •   5.0
      –   Alexander D., Brooklyn, NY Jan 26, 2012
  •   4.5
      –   MINI Owner, Flushing, NY Jan 25, 2012
  •   4.0
      –   MINI Owner, New York, NY Jan 24, 2012
  •   5.0
      –   MINI Owner, Woodstock, NY Jan 23, 2012
  •   5.0
    "The service that we received can be described in one word- WOW. The sale representative was very knowledgeable with the product and all of the features in the car. He was very polite, patient, and followed up with us from the time that contract was signed until now, after car was purchased, to make sure every thing was OK. Thank you for good customer service."   –   Andriy S., Staten Island, NY Jan 22, 2012
  •   5.0
      –   Yishun L., New York, NY Jan 16, 2012
  •   5.0
      –   Balraj M., Hoboken, NJ Jan 16, 2012
  •   4.5
    "John was absolutely fantastic."   –   Matthew D., Ridgewood, NJ Jan 12, 2012
  •   5.0
      –   ., , Jan 10, 2012
  •   5.0
      –   John R., Hartsdale, NY Jan 9, 2012
  •   5.0
    "The sales team at MINI of Manhattan are outstanding. Simon Coombes handled my purchase with professionalism and efficiency, and I got a great price to! I am very happy with my MINI and the after sales service I have received also. I would highly recommend this dealership when considering a new MINI."   –   Simon C., Brooklyn, NY Jan 9, 2012
  •   5.0
    "Excellent cars, excellent, helpful & friendly service."   –   Mark G., HOKOKEN, NJ Jan 9, 2012
  •   5.0
      –   Caroline K., Bayside, NY Jan 9, 2012
  •   5.0
    "The process was very simple and stressless."   –   Karen D., Hoboken, NJ Jan 7, 2012
  •   5.0
    "I am beyond impressed with the level of service I received. Catherine Clark and MINI of Manhattan went above and beyond to find my perfect MINI which met all of my specifications, right down to the color."   –   Dana D., Brooklyn, NY Jan 3, 2012
  •   5.0
      –   MINI Owner, New York, NY Jan 3, 2012
  •   5.0
      –   MINI Owner, Staten Island, NY Jan 3, 2012
  •   5.0
      –   Carrie P., Brooklyn, NY Jan 3, 2012
  •   5.0
      –   MINI Owner, Brooklyn, NY Dec 28, 2011
  •   5.0
      –   Yungshan Y., Huntington, NY Dec 27, 2011
  •   5.0
      –   Seo M., New York, NY Dec 23, 2011
  •   5.0
    "My salesperson, Kristin Massara, couldn't be better! She kept in touch with me and alerted me to the status of my new Mini Coupe every step of the way. Sure, she provided me with the link info, but went above and beyond to let me know when my baby was ready. She showed me how to work my new Mini and pointed out the differences between my new Coupe and leased Cooper. I can't rave about her enough! And I've already given her name to numerous friends."   –   Amy H., Cliffside Park, NJ Dec 18, 2011
  •   5.0
      –   MINI Owner, Brooklyn, NY Dec 12, 2011
  •   5.0
      –   William D., Millbrook, NY Dec 10, 2011
  •   5.0
      –   Abraham S., Belle Harbor, NY Dec 10, 2011
  •   4.5
      –   Kyra B., Hoboken, NJ Dec 6, 2011
  •   5.0
      –   Patrick D., Haverford, PA Nov 29, 2011
  •   5.0
      –   Michael N., Albertson, NY Nov 28, 2011
  •   5.0
      –   Edward H., Brooklyn, NY Nov 28, 2011
  •   4.5
      –   Charles B., Jersey City, NJ Nov 27, 2011
  •   5.0
      –   MINI Owner, New York, NY Nov 27, 2011
  •   5.0
      –   Reindaldo C., West Nyack, NY Nov 24, 2011
Service Rating 4.5
  •   5.0
      –   David F., New York, NY Feb 15, 2012
  •   4.5
      –   Gloria T., New York, NY Feb 14, 2012
  •   5.0
    "The service on my car was unbelievable! Everything was done to my specifications and the car came back immaculate!"   –   MINI Owner, Berkeley Heights, NJ Feb 12, 2012
  •   4.5
    "Everything ran smoothly and the S.A. was beyond friendly and helpful (without overdoing it or being obsequious). The online scheduling of the appointment is a bit clunky to use (it appears to be run by a vendor and not MINI) and had the incorrect address for the service department. I knew they had moved so it wasn't an issue."   –   David B., Astoria, NY Feb 8, 2012
  •   5.0
      –   Margo K., New York, NY Feb 4, 2012
  •   4.5
      –   Stan S., New York, NY Feb 3, 2012
  •   4.5
      –   MINI Owner, New York, NY Feb 2, 2012
  •   4.0
    "explain.."   –   MINI Owner, Brooklyn, NY Feb 1, 2012
  •   2.0
    "de an appointment and brought the car in based upon the onboard computer indicating that service was required. Turns out that the service function had not been reset during my last visit 6 months ago. Extremely frustrating!"   –   Barry M., Pelham, NY Jan 30, 2012
  •   2.0
    "I dropped my car off in the morning and was promptly told before the car was examined that it wouldn't be ready that day. I was called towards the end of the next day that the car was ready. I picked it yup the following day with an unacceptable explanation for what the problem was. Two days later the same warning light came on, and now tomorrow 1/30 I have to bring the car back in to be checked out with no loaner car at my disposal. I am definitely dissatisfied with the service and certainly inconvenienced."   –   MINI Owner, Harrison, NY Jan 29, 2012
  •   5.0
      –   Barney S., Bronx, NY Jan 26, 2012
  •   1.0
    "We needed an oil change and a replacement part (directional signal). We did our best to tell the scheduling lady what part we needed when we made the appointment, so that you could order the part and have it there when we brought in the car. She didn't seem to want to hear it; she just wanted to slot us into a time. So, we brought in the car and the next day we were called to say you don't have the part. It's been two weeks and still no part. Also, the lady who did the intake told us you'd do the oil change, and then called later that day to say you wouldn't do the oil change (due to something having to do with it being two weeks before the annual servicing?). We had to tell her that this WAS the annual servicing, that two weeks early didn't seem like such a big deal to us, and and to please do the oil change. She did it, but it gave us no confidence that your dealership has any common sense. (Sorry to have to say that.)"   –   Valerie R., Jamaica, NY Jan 25, 2012
  •   5.0
      –   MINI Owner, New York, NY Jan 23, 2012
  •   4.5
      –   MINI Owner, New York, NY Jan 22, 2012
  •   5.0
      –   Claudia F., Forest Hills, NY Jan 22, 2012
  •   3.5
    "Overall work needed was not completed"   –   MINI Owner, New York, NY Jan 21, 2012
  •   4.5
      –   MINI Owner, New York, NY Jan 18, 2012
  •   5.0
      –   MINI Owner, Brooklyn, NY Jan 18, 2012
  •   5.0
      –   Charles P., Brooklyn, NY Jan 17, 2012
  •   5.0
      –   Ivan H., New York, NY Jan 16, 2012
  •   5.0
      –   MINI Owner, NAPLES, FL Jan 16, 2012
  •   4.5
      –   MINI Owner, New York, NY Jan 15, 2012
  •   5.0
    "Denise made the exprience fantastic. She's personable yet professional and extremely knowledgable."   –   ., , Jan 15, 2012
  •   3.0
      –   Jane F., Long Island City, NY Jan 15, 2012
  •   5.0
      –   Signe C., Niskayuna, NY Jan 14, 2012
  •   4.5
    "My car was not washed. I understand you do not guarantee that cars will always be washed but that doesn't make it ok. My expectation is that the car will be washed and I do not feel that is an unreasonable expectation."   –   MINI Owner, New York, NY Jan 14, 2012
  •   4.5
      –   MINI Owner, East Elmhurst, NY Jan 14, 2012
  •   5.0
      –   MINI Owner, New York, NY Jan 13, 2012
  •   5.0
    "I was very happy with my experience. This is my first Mini (and my first car ever) and second year of ownership. I do not drive very often - thus this is only the 2nd time I have done an oil filter change on my car. I went to Pep Boys the first time for the convenience (a few minutes away from my house and they advertise getting it done in something like 29 minutes) even though I know that Mini maintenance is free. The Pep Boys experience was awful even though it was a simple job. Next time I vowed to go to Mini for my maintenance. I bought my car in Ramsey, which is a bit of a drive from my house. Since Mini NYC is closer, I went there for service. It was super convenient, great service and I didn't have to worry about a thing. And since the maintenance is free, I didn't have to worry about getting "ripped off". Love my car and the experience made love Mini even more."   –   MINI Owner, Hoboken, NJ Jan 11, 2012
  •   4.5
      –   MINI Owner, Woodside, NY Jan 10, 2012
  •   3.5
    "Everyone was terrific, though it wasn't possible to complete the repairs while the car was there."   –   MINI Owner, Ithaca, NY Jan 9, 2012
  •   4.0
      –   MINI Owner, Brooklyn, NY Jan 8, 2012
  •   4.5
      –   Lauren R., New York, NY Jan 7, 2012
  •   3.0
    "firstly, i appreciate you guys taking my car on short notice (same day). i initially brought my car in to have winter tires put on. I also asked to have my armrest put back on after it fell off and have the car detailed. I was quickly notified the tire rims did not fit on this car (they did for my 2007 mini i used to have). So i asked for a quote to take the tires off of those rims and put them on new rims. the rep said those tires wont fit on new rims and I had to buy new tires and rims. so I asked for a quote and have yet to receive it. the rep also indicated she could not find the armrest. I told her where it was but she still could not find it (pocket behind seat). So the armrest wasn't repaired either. I was able to get the car detailed though. the car tells me everyday my tires are low on air and it still is doing the same thing after service. So the main point of me bringing in the car (to winterize my car since the cold air seem to reduce air pressure high performance tires) really wasnt dealt with nor have I heard from my rep since."   –   MINI Owner, Bronxville, NY Jan 6, 2012
  •   4.5
    "It was very difficult to get a hold of someone at the dealership - possible problems with the phone. However, desired appointment date and time were available and very easy to make the appointment once I was able to get a hold of someone. The check-in process was very easy and everyone was very friendly. Was able to pick up my car at a time that was convenient for me and the process was very efficient."   –   MINI Owner, , Jan 3, 2012
  •   5.0
      –   Cathy D., Staten Island, NY Jan 3, 2012
  •   5.0
    "My car was ready when promised. My service advisor kept me updated on the repairs. Lucille F."   –   Lucille F., Staten Island, NY Jan 2, 2012
  •   5.0
      –   Winston G., New York, NY Dec 31, 2011
  •   3.0
      –   Brian P., BROOKLYN, NY Dec 31, 2011
  •   5.0
      –   Gordon S., Brooklyn, NY Dec 28, 2011
  •   5.0
      –   Janie M., New York, NY Dec 27, 2011
  •   5.0
      –   Leong Y., Hoboken, NJ Dec 27, 2011
  •   3.5
      –   MINI Owner, Brooklyn, NY Dec 27, 2011
  •   3.5
    "The people working there were pleasant but once gain my car took a longer-than expected time to come once I'd checked in and paid. Also, I really don't like that I have to find out the price (in this case - an oil change) only when I get there. It seems exorbitant to me to charge so much for a simple oil change and I will probably take it to a regular mechanic next time."   –   E S., New York, NY Dec 25, 2011
  •   5.0
      –   MINI Owner, New York, NY Dec 23, 2011
  •   5.0
      –   Allison M., Pelham, NY Dec 22, 2011
  •   4.5
      –   Gerard S., New York, NY Dec 22, 2011
  •   4.5
      –   J I K., NEW YORK, NY Dec 20, 2011
  •   5.0
      –   Rhonda C., New York, NY Dec 19, 2011
  •   5.0
      –   Linda B., Brooklyn, NY Dec 18, 2011
  •   5.0
    "always a wonderful experience bringing my clubman to you - it drives so well after a visit - Matt is great - thanks for always doing a great job- still love my clubman as it was day one Barry W Brooklyn"   –   Barry W., Brooklyn, NY Dec 16, 2011
  •   4.0
      –   MINI Owner, Bronx, NY Dec 15, 2011
  •   5.0
    "Freddy was very nice and helpful in answering all my questions. The lounge was disappointing because it had no wifi, but I went across the street to Hudson Eatery for brunch to kill some time."   –   Agnes C., Brooklyn, NY Dec 14, 2011
  •   4.5
      –   Paulette G., Bronx, NY Dec 14, 2011
  •   4.5
      –   MINI Owner, Union City, NJ Dec 14, 2011
  •   5.0
      –   John M., New York, NY Dec 13, 2011
  •   5.0
    "A very professional atmosphere and the process was streamlined which prevented any delays in both dropping and picking up the car."   –   MINI Owner, Old Bridge, NJ Dec 13, 2011
  •   5.0
      –   Michael M., BROOKLYN, NY Dec 13, 2011
  •   5.0
      –   Rene R., West New York, NJ Dec 10, 2011
  •   5.0
      –   MINI Owner, New York, NY Dec 10, 2011
  •   5.0
    "Denise and everyone was great! Denise went out of her way to help us. Our Mini is running better than ever!"   –   Tamiko S., Hicksville, NY Dec 9, 2011
  •   1.0
    "I brought my Mini Cooper in to fix the trunk (for a 3rd time) and to also check the air pressure in the tires, since the light kept coming on. The trunk was fixed & I was told I needed to pay $280 + tax for a new tire because there was a nail in one. I declined since I felt that was priced very high, took it to my own mechanic, and it was confirmed that there is NOT a nail in my tire. The pressue should be ~32 in each tire, and the Mini service department returned my car to me with the air pressure at ~27 in each tire. I have no idea how this mistake was made, but I am EXTREMELY unhappy and dissatisfied."   –   Jamie L., Brooklyn, NY Dec 8, 2011
  •   5.0
      –   Yong Rui Z., New York, NY Dec 8, 2011
  •   4.0
      –   Gregory B., Northport, NY Dec 7, 2011
  •   4.5
      –   Chris C., New York, NY Dec 7, 2011
  •   5.0
      –   MINI Owner, Palm Beach, FL Dec 6, 2011
  •   3.0
      –   Erin O., Staten Island, NY Dec 6, 2011
  •   4.0
      –   Jacqueline A., New York, NY Dec 6, 2011
  •   5.0
    "The representative I had was knowegble and helpful."   –   Mary J., Jackson Heights, NY Dec 2, 2011
  •   5.0
      –   MINI Owner, Brooklyn, NY Dec 1, 2011
  •   5.0
      –   Sue S., Flushing, NY Nov 29, 2011
  •   5.0
      –   Jason S., Brooklyn, NY Nov 28, 2011
  •   4.0
      –   Wayne T., New York, NY Nov 27, 2011
  •   5.0
    "the most pleasant people work at this dealership. They are always courteous and easy to dfeal with."   –   Leonard R., New York, NY Nov 26, 2011
  •   5.0
    "Got out within 45 minutes as promised"   –   Michele M., Staten Island, NY Nov 25, 2011
  •   4.0
      –   MINI Owner, Brooklyn, NY Nov 22, 2011
  •   5.0
      –   Jerry A., Brooklyn, NY Nov 22, 2011
  •   4.5
      –   Sanat K., NEW YORK, NY Nov 22, 2011
  •   5.0
      –   Winston & Barney K., New York, NY Nov 21, 2011
  •   5.0
      –   Rene D., New York, NY Nov 21, 2011
MINI of Manhattan 793 11th Ave New York , NY 10019 Sales: (877) 209-8598